Things are looking up for Carl when he lands a promotion. As part of his new role, Carl is charged with ensuring quality is built into the operation. Eager and a little naïve, Carl finds challenges around every corner. As the weeks pass and the stress mounts, Carl must find a way to turn things around. If not, angry customers, disgruntled employees, and unsatisfied executives will put a damper on Carl's career. Find out if Carl pulls through or if bleaker things are in store for our developing professional.